Privacy Policy

1Introduction

Welcome to Baobab Pass.

Baobab Pass is a digital ticketing platform that allows users to purchase, sell, manage, and validate tickets for events including concerts, festivals, conferences, sports events, and leisure activities.

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Baobab Pass mobile application ("App") and related services.

By using the App, you agree to the terms of this Privacy Policy.

2Information We Collect

We may collect the following categories of information:

2.1 Personal Information

When you create an account or use our services, we may collect:

• Full name
• Email address
• Phone number
• Payment information (processed securely via third-party payment providers)

2.2 Account & Transaction Information

• Tickets purchased
• Event registrations
• Order history
• Payment status
• Refund requests
• Device identifiers
• App usage data

2.3 Organizer Information (if applicable)

If you are an event organizer, we may collect:

• Business name
• Registration details
• Tax identification number
• Bank or payout details
• Event-related information

3How We Use Your Information

We use your information to:

• Create and manage your account
• Process ticket purchases and payments
• Generate and validate digital tickets
• Send confirmations, invoices, and notifications
• Provide customer support
• Improve our services and user experience
• Prevent fraud and unauthorized activities
• Comply with legal obligations

4Payment Processing

Payments are processed through secure third-party payment providers. Baobab Pass does not store full credit/debit card details on its servers.

We may receive limited transaction confirmation data from payment providers for record-keeping and fraud prevention.

5Data Sharing

We do not sell your personal data.

We may share your data only in the following cases:

• With event organizers (limited to information necessary for event participation)
• With payment providers for processing transactions
• With service providers (hosting, analytics, email services)
• When required by law or legal authorities
• To protect our rights, users, or platform security

6Data Retention

We retain your personal data only as long as necessary:

• To provide our services
• To comply with legal obligations
• To resolve disputes
• To enforce our agreements

You may request deletion of your account, subject to legal and financial record-keeping requirements.

7Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Secure servers
• Encrypted connections (HTTPS)
• Restricted access controls
• Regular monitoring and security updates

8Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to certain processing
• Withdraw consent at any time

To exercise your rights, contact us at: legal@baobabpass.com

9Children's Privacy

Baobab Pass does not knowingly collect personal information from children under 13 (or the minimum age required by local law). If we become aware of such a collection, we will take appropriate steps to delete the information.

10Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes via:

• App notifications
• Email
• Updated "Effective Date"

Continued use of the App after updates constitutes acceptance of the revised policy.

11Contact Us

If you have questions about this Privacy Policy, please contact: